Privacy Policy

Effective Date: July 30, 2026

At TVR Training (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://tvrtraining.com) and use our learning platform, including our integrated Moodle Learning Management System (LMS).

Please read this Privacy Policy carefully. By using the site, you consent to the data practices described in this policy in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We collect information about you in a variety of ways. The information we may collect on the Site includes:

A. Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site (such as online training courses and exams).

B. Moodle LMS Learning Progress Data

To manage certifications and verify regulatory compliance, we collect and store detailed records of your training activity. This includes:

  • Enrolled courses and progress percentages.

  • Scorm activity tracking (e.g., slide views, times).

  • Exam answers, grades, attempt histories, and certificate issuance dates.

C. Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our third-party payment processor (Stripe).

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Create and manage your customer account and Moodle student profile.

  • Deliver training courses, process exam evaluations, and issue valid certificates.

  • Process payments, refunds, and prevent fraudulent transactions.

  • Notify B2B Managers/Company Admins about their designated employees’ registration, course progress, and exam outcomes (where applicable).

  • Email you receipts, newsletters, or order confirmations.

  • Increase the efficiency and operation of the Site.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

  • Third-Party Service Providers: We may share your data with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.

  • B2B Company Admins: If your training is sponsored or managed by your employer (B2B Crew accounts), your company administrators will have access to your course completions, grades, and certification validity records.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your GDPR Rights

If you are located in the European Union, you have the following rights under the GDPR:

  • Right of Access: You have the right to request copies of your personal data.

  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.

  • Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.

  • Right to Object/Restrict Processing: You have the right to object to or restrict our processing of your personal data.

  • Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization.

To exercise any of these rights, please contact us at support@tvrtraining.com.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

TVR Training Portal Support
Email: support@tvrtraining.com
Address: Chisinau, Moldova